Hosting
and Support
Ultra-Secure
Server Facility
Your Web site will be hosted on our tiered, high-performance
Dell PowerEdge servers powered by Intel Xeon processing
technology. Our servers are co-located in El Segundo,
California at special, secure facilities that protect
them from fires, floods, earthquakes, power outages, and
any other types of disasters. The secure facility has
the following:
•
Remotely-monitored video surveillance safeguards our data
center and its perimeter 24 hours a day, seven days a
week
•
Hand scanning sensors authorize our data center’s
clearance by means of biometric recognition
•
Our server racks are reinforced against seismic anomalies
with scientifically exact bracing that adjoins both the
server racks and the caging environment to a below-floor
channel
•
Our data center runs on clean power conditioned by an
Uninterruptible Power Supply (UPS). The UPS provides immunity
to energy spikes and surges experienced by the public
sector. Backup generators guarantee an alternate power
source, providing inde.nite hours of additional uptime
in the event of a system failure
•
Multiple HVAC units supplement principal cooling systems
for consistent temperature control and maximum airflow
•
A preferred alternative to conventional fire suppression
methods, this system, together with intelligent early
detection and backup suppression methods, prevents unnecessary
equipment damage and incidental loss of uptime
•
Internet operations are simultaneously monitored 24 x
7
•
Our data centers security monitoring and incident management
are controlled by on-premises security officers 24 x 7
•
Alarms are monitored 24 x 7 for rapid incident resolution
•
Electronic motion sensors detect and react to movement
around the perimeter of the data centers and within its
interior.
Dual-Layer
Firewall Protection
Our network is protected by a dual-layer firewall security
system utilizing Cisco PIX Firewalls, making it virtually
impossible for hackers or unauthorized users to compromise
the integrity of your Web site.
No
Bandwidth Charges
Many hosting companies put restrictions on the amount
of bandwidth your Web site is able to utilize, and impose
hefty fees if you ever use more bandwidth than your site
is allotted. We will never impose bandwidth limitations
on your site, and our ultra-high-capacity, highly redundant
Tier-1 Internet backbone with multi-gigabyte data transfer
capacity guarantees that your customers will always enjoy
dependable, lightning-fast access to your Web site.
Unlimited
Hits
As your online business grows and becomes more successful,
your Web site needs to be able to handle the increased
traffic—without increasing your monthly hosting costs.
Many hosting providers set limits on the number of hits
your site is able to receive, but with our hosting service,
you can be confident that your site can handle all of
the increased traffic, no matter how popular your Web
site becomes!
Live
Technical Support
If you ever have any questions about using any of the
tools or features in you new Web site, our professional,
courteous Customer Care representatives will be ready
and waiting to assist you! Call us, email us, or use the
live Internet chat tool as often as you want—it’s
all part of the value-added service included with your
monthly hosting/service fee.
Advanced
ChatLink Technology
This amazing tool gives our Customer Care representatives
the ability to remotely share your mouse and keyboard
for quick and easy service. The ChatLink feature creates
a direct link between your computer and a Customer Care
representative’s computer in our support center so
that you can watch them perform each step on your screen
in real time. Even though our Customer Care reps will
be able to control your computer from a remote location,
you will always have the power to override the rep and
resume control of your computer at any time simply by
moving your mouse or pausing the session.
