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Hosting and Support

Ultra-Secure Server Facility
Your Web site will be hosted on our tiered, high-performance Dell PowerEdge servers powered by Intel Xeon processing technology. Our servers are co-located in El Segundo, California at special, secure facilities that protect them from fires, floods, earthquakes, power outages, and any other types of disasters. The secure facility has the following:

• Remotely-monitored video surveillance safeguards our data center and its perimeter 24 hours a day, seven days a week

• Hand scanning sensors authorize our data center’s clearance by means of biometric recognition

• Our server racks are reinforced against seismic anomalies with scientifically exact bracing that adjoins both the server racks and the caging environment to a below-floor channel

• Our data center runs on clean power conditioned by an Uninterruptible Power Supply (UPS). The UPS provides immunity to energy spikes and surges experienced by the public sector. Backup generators guarantee an alternate power source, providing inde.nite hours of additional uptime in the event of a system failure

• Multiple HVAC units supplement principal cooling systems for consistent temperature control and maximum airflow

• A preferred alternative to conventional fire suppression methods, this system, together with intelligent early detection and backup suppression methods, prevents unnecessary equipment damage and incidental loss of uptime

• Internet operations are simultaneously monitored 24 x 7

• Our data centers security monitoring and incident management are controlled by on-premises security officers 24 x 7

• Alarms are monitored 24 x 7 for rapid incident resolution

• Electronic motion sensors detect and react to movement around the perimeter of the data centers and within its interior.

Dual-Layer Firewall Protection
Our network is protected by a dual-layer firewall security system utilizing Cisco PIX Firewalls, making it virtually impossible for hackers or unauthorized users to compromise the integrity of your Web site.

No Bandwidth Charges
Many hosting companies put restrictions on the amount of bandwidth your Web site is able to utilize, and impose hefty fees if you ever use more bandwidth than your site is allotted. We will never impose bandwidth limitations on your site, and our ultra-high-capacity, highly redundant Tier-1 Internet backbone with multi-gigabyte data transfer capacity guarantees that your customers will always enjoy dependable, lightning-fast access to your Web site.

Unlimited Hits
As your online business grows and becomes more successful, your Web site needs to be able to handle the increased traffic—without increasing your monthly hosting costs. Many hosting providers set limits on the number of hits your site is able to receive, but with our hosting service, you can be confident that your site can handle all of the increased traffic, no matter how popular your Web site becomes!

Live Technical Support
If you ever have any questions about using any of the tools or features in you new Web site, our professional, courteous Customer Care representatives will be ready and waiting to assist you! Call us, email us, or use the live Internet chat tool as often as you want—it’s all part of the value-added service included with your monthly hosting/service fee.

Advanced ChatLink Technology
This amazing tool gives our Customer Care representatives the ability to remotely share your mouse and keyboard for quick and easy service. The ChatLink feature creates a direct link between your computer and a Customer Care representative’s computer in our support center so that you can watch them perform each step on your screen in real time. Even though our Customer Care reps will be able to control your computer from a remote location, you will always have the power to override the rep and resume control of your computer at any time simply by moving your mouse or pausing the session.